• Remedy Software Developer

    Job Locations US-VA
    Posted Date 4 days ago(5/18/2018 12:48 PM)
    # of Openings
    Information Technology
  • Responsibilities

    IOMAXIS is actively seeking a Remedy Software Developer to support client operations in Arlington, VA.  This is a full time position available now.
    What you will be doing:
    • Installing, configuring, upgrading, customizing, migrating and maintaining the BMC Remedy ITSM 9.x application, to include the ITIL-based processes for Incident, Problem, Chaactive, and Asset Management.
    • Working individually and on teams in the development, implementation and support of Remedy ITSM software.
    • Providing direction for problem definition, analysis, requirement development, and implementation of Remedy ITSM software solutions.
    • Directly interfacing with customer working groups on Remedy ITSM development and integration issues. 
    • Supervising, coaching, and developing junior staff.
    • Developing and preparing Remedy ITSM related documentation, gathering specific information related to the project and applicable technical material.


    • Bachelor's degree from an accredited college or university.  In lieu of bachelor's degree, an additional two years of direct experience is required.
    Skills and Experience:
    • 6 years or more of direct experience and knowledge in development and customization of BMC Remedy Action Request System (7.x, 8.x, and 9.x) and ITSM suite.
    • Experience with the design, implementation, and Remedy ITSM deployments, upgrades and/or migrations. 
    • Experience with implementation of Remedy CMDB and able to make recommendations for CM process and policy. 
    • Experience creating/modifying workflows and application configuration for helpdesk trouble ticketing, incdient, problem, change, and asset management.
    • Experience in foundation data configuration and process configuration of BMC Remedy ITSM.
    • Experience migrating data and workflows using Remedy Migrator, Alderstone CMT and Remedy Import/Export tools.
    • Experience with the promotion of code and functions across environments (development, test, production) as well as in COOP required environments.
    • Familiarity with Remedy deployments on Oracle based databases. 
    • Proven ability to maintain, develop, and train staff and customer on the use of Crystal Reports.  
    • Experience with creating and updating project and implementation plans for Remedy ITSM transitions and upgrades. 
    • Proven ability to identify, troubleshoot and resolve defects and issues encountered during various stages of project delivery, including during the deployment and implementation of the solution as well as overall maintenance of the systems. 
    • Ability to provide training and guidance to other staff in the administration of the production Remedy environment.
    • Strong interpersonal, written and oral communciation skills


    •  Minimum active Top Secret clearance

    Desired Skills:

    • ITIL v3 Foundation certification
    • BMC Remedy ITSM certifications 
    • Alderstone CMT experience
    • BMC Remedy Smart Reporting experience




    Unleash your potential and make a dramatic impact! 


    Over the past 10 years, IOMAXIS has advanced the state of Cyber RDT&E and provided support to the special operations and intelligence communities by bringing together the best software, hardware, communications and security experts in the industry by leveraging our decades of operational experience to help Federal agencies and organizations develop critical solutions for difficult missions around the globe.  Today, we’re proud to say the most important Federal clients rely on our solutions to perform their missions by developing solutions faster, reducing complexity, cutting costs, and providing a profound level of innovation. IOMAXIS helps our customers deliver exceptional value to their client, America and its people.  IOMAXIS leads the industry in developing superior technologies and services, delivering actionable capabilities and insight— right when customers need it most. 


    IOMAXIS is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability or protected veteran status.




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